Canceling or Changing Your Order:

Orders are processed as they are received and shipped within 24 hours Monday thru Friday. If your order was recently submitted it may not be possible for one of our customer service representatives to catch your order before it is filled so that we can modify or cancel it. Please telephone us at 713-899-9442 as soon as possible. We will do our best to accommodate your wishes.

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Shipping Policy:

The actual shipping cost may vary from the price listed by the shopping cart. There may be an increase or decrease in the shipping cost that will be adjusted when the actual shipping cost is determined. We do not refund shipping and handling charges.

Our standard method of shipping orders within the Continental USA is via UPS Ground service. All air expedited and/or wholesale merchandise orders will be charged the actual shipping and handling rate. The actual cost will be adjusted on the order before shipping.

Shipping/Handling is only charged on items actually shipped.

If you have questions or concerns about your order and/or shipping procedures, please contact us via e-mail at: info@infantissima.com

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Delivery Outside the USA:

WILL YOU SHIP OUTSIDE THE USA? Yes, at actual cost.

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Merchandise purchases:

All returns including refused or undeliverable shipments are subject to a 15% restocking fee.

We do not refund shipping and handling charges.

Please note these return policies are non-negotiable!

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Sale Merchandise:

All sales are final.

Sale pricing is available only while supplies last.

Sorry, there are no rain checks or backorders issued on sale merchandise.

No refunds or exchanges are allowed on sale items.

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Damaged Merchandise:

If you receive damaged merchandise do not throw the box or packing away.

Any other damaged merchandise must be reported to us within a 3-day period of the receipt of your shipment: Telephone 713-522-1415 or e-mail info@infantissima.com

Please include the following information with your request:

The invoice number.
The item(s) description.
The quantity damaged.
A description of the damage.
Was the shipping box damaged?
After review we will then issue the appropriate damage control procedure.

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Return Policy:

We want you to be satisfied with your purchase from Infantissima. If you are dissatisfied with your purchase, simply e-mail your request for a return authorization number including the item(s) in question, and the reason for the return within 2 days of the shipping delivery date to: info@infantissima.com

Please include the following information with your request:

Name on the invoice bill.
Invoice bill number.
Your name.
Your daytime telephone number.
Reason for the return or exchange.
All returned merchandise must include:

The return authorization number as issued by Infanitssima. Packages without a return authorization number will be refused and returned back to the customer.

Returned in the original packaging box.

Returned to us freight prepaid and insured. Since we are not responsible for any lost or damaged packages we recommend insuring the parcel for the product replacement value, and shipping it via a traceable method.

We will credit the amount for the returned merchandise less any restocking fees to your credit card upon its return.

If the merchandise was used, we can not resell it. So there will be no refund given.

All packages received after 20 days of issuance of the return authorization number will be returned to the customer, at the customers expense.

Unauthorized returns sent to us without a return authorization number will be refused and returned back to the customer, at the customers expense.

Please note these return policies are non-negotiable!

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Credits and Exchanges:

Credits and Exchanges are processed within 15 days of receipt of authorized return merchandise. Credits or refunds will not be issued without the proper return authorization number.